IT Solutions Customized For You
The experience of our Certified Network Engineers and Technicians, combined with our strategic partnerships, allows us the ability to competently evaluate all of your organization’s IT needs and design effective IT Solutions.
Our IT Solutions are designed to reduce your costs, increase your revenue and mitigate your business risks through their productivity and efficiency enhancing benefits.
Whether you have an immediate pain that needs to be resolved quickly, or are interested in setting up a strategic meeting for planned technology improvements, leverage our depth and breadth of experience and expertise in designing and implementing IT Solutions to help you achieve your business growth and profitability goals.
Our Emergency IT Services maintain continuity of your critical business processes
Powered by our state-of-the-art network monitoring systems, we are automatically alerted to potential problems. This allows us to deliver 24x7x365 Emergency IT Services to prevent work-stopping outages.
When you need us, our skilled engineers respond immediately with 24x7x365 Emergency IT Services.
No matter when you experience an interruption, we are available when you need us the most; with our 24x7x365 Emergency IT Services, to provide you peace of mind by delivering technical support services 24 hours per day, 7 days a week in Baltimore, Delaware, Washington, and Northern Virginia, and Pennsylvania and surrounding cities.
An important component to your business continuity or disaster recovery strategy is the capability to back up and store your critical data to a secure offsite location.
Our Backup and Remote Data Storage Services are the answer.
This allows you to retrieve your data from any Internet-connected device should your organization experience a business interruption, catastrophic failure or the inability to access your place of business.
Our remote storage service in Baltimore, Delaware, Washington, and Northern Virginia, and Pennsylvania and surrounding cities securely encrypts your data before it leaves your premises, and backs it up automatically to our secure data centers, which provide redundancy and security to the lifeblood of your business. When necessary, restoring files securely over the Internet takes just a few mouse clicks.
Allow us the opportunity to demonstrate the benefits our Remote Data Storage Services can provide your organization.
Our CRM solutions can help increase your staff’s productivity and effectiveness by making the most out of each customer relationship.
We can help your organization succeed in optimizing customer relationships by integrating marketing, sales and customer service functions into a holistic view, allowing you to make the most out of each interaction or touch point.
Our powerful reporting capabilities allow you to gain customer insight and provide the ability to act on that insight for more effective marketing operations, sales force automation and customer service impact. When used properly, this data increases trust and loyalty with your prospects and customers, shortening sales cycles and increasing buying frequency.
Allow us the opportunity to demonstrate the benefits of our CRM solutions to your organization to leverage your existing customer data and interactions in ways that increase revenues more efficiently and effectively.
Statistics show that on average, over 40% of businesses that do not have a Disaster Recovery Plan go out of business after a major loss like a fire, a break-in, a storm, or sabotage.
A Good Disaster Recovery and Business Continuity Plan Increases Your Chances of Recovery.
There is no reason a temporary setback should turn into a permanent failure – if you protect your organization before disaster strikes. The first step is to create a Disaster Recovery and Business Continuity Plan. We can help you get started right away. We will put together a comprehensive plan for your entire organization, considering key components crucial to your recovery, and establish a formal process to be followed to restore your business continuity when a disaster occurs.
Your Disaster Recovery Plan will be a comprehensive, step-by-step process for you and your staff to follow, covering such items as contacting your local authorities and insurance carriers, re-establishing phone service, sourcing equipment, restoring data, and all essentials needed to restore your organization’s operational capability.
Are unsolicited Spam, viruses and phishing attempts plaguing your organization’s inboxes and making it difficult to stay ahead of messaging threats?
Our Hosted Email Services in Baltimore, Delaware, Washington, and Northern Virginia, and Pennsylvania and surrounding cities are the answer.
How much time do you spend dealing with these issues on a daily basis in your own inbox, and what is the real monthly cost of lost productivity to you, were you to multiply that by the number of staff you employ?
Are you concerned about e-mail regulatory compliance? According to the American Management Association, 1 in 5 employers has had their e-mail subpoenaed.
Are your local and remote staff’s e-mail challenges affecting productivity, client relationships and profits?
Our hosted e-mail services:
- Eliminate virus, spam and phishing threats before they reach your network
- Provide e-mail that is always available with an uptime guarantee
- Enable rapid recovery from unplanned disasters and network outages
- Meet regulatory compliance requirements for e-mail retention and reporting
- Deliver a Secure Messaging solution with full e-mail encryption
- Improve communications, task management and collaboration between staff and clients
- Deploy quickly without up-front capital investment and reduces maintenance costs
We mitigate messaging risks before they reach your network, reduce e-mail cost and complexity along with up-front capital investments, and help you address your compliance challenges.
How could your organization benefit from an effective hosted e-mail communications solution?
The business world is changing, and our solution eliminates the need to make large capital investments to protect and maintain secure communications between your staff and your clients.
We provide you the opportunity to leverage technology to receive the same benefits that enterprise businesses use to communicate, schedule, manage tasks and remain informed about critical business issues and events – without the enterprise cost.
Allow us to help protect you from threats and disasters, meet compliance requirements, improve efficiencies and productivity and save on costs while growing your business with our e-mail solution.
Comprehensive IT assessment and planning will help you better understand your current state of technology and prepare your organization for future needs and growth.
Our engineers and consultants can help you achieve your business objectives through a comprehensive analysis of your organization from a technology perspective. Once we understand your current and future business needs and goals, we can develop a strategic technology plan to achieve them that aligns with your budget.
A well-designed technology plan can help your organization achieve its mission. Our effective, systematic approach to helping you envision your technology goals, determine your current technology reality, create your technology plan, and prioritize and implement change will help reduce your organization’s technology costs while improving efficiency.
Our IT Assessment and Planning Services for your business in Baltimore, Delaware, Washington, and Northern Virginia, and Pennsylvania and surrounding cities is the answer.
Envision your Organization’s Technology Goals
Because your technology plan will become a detailed, written document that connects your organization’s current use and future needs of technology to achieve your organization’s mission, it is critical to begin this planning activity with your Mission Statement and Services. This Statement will be included in your Technology Plan and will act as your compass when moving forward with Technology.
Assess your Current Technology
We will develop a complete understanding of the technology needs required to meet your organization’s technology goals through completion of your technology inventory, including all hardware and software currently in use throughout your organization.
Assess Internal Practices
We will help you assess your organization’s current internal policies and procedures in the areas of technology training, security and disaster recovery.
Survey Staff Skills
This process will identify which of your staff members may need training, and discover who can act as resources within your organization.
Create your Technology Plan
We will utilize the information gathered during the envisioning and assessment process to design a technology plan that will take your organization from its current operating reality to your technology goals. Your technology plan will address the following areas:
- Identify Immediate (Critical) Needs
Your immediate technology needs will be addressed by priority. Critical needs are classified as situations that severely hamper or prevent the execution of activities key to your organization.
- Review Hardware Fault-Tolerance Strategy (Servers and Mission-Critical Workstations and Devices)
By insuring that all servers and other mission-critical appliances are hardware fault-tolerant, we can significantly minimize downtime and remediation costs when a failure occurs. For example, when properly implemented, server hard disk fault-tolerance can allow the continuity of normal server operation should a hard disk fail.
- Review Data Fault-Tolerance Strategy (Backup, Anti-Virus/Anti-Spam, Anti-Spyware, Critical Updates, Power Conditioning)
Numerous factors have the ability to corrupt your critical data. Viruses, spyware, and other unforeseen causes such as unstable or “dirty” power conditions have all been shown to corrupt systems and data. We will review your current strategies and make recommendations to ensure the integrity of your data, as well as the ability to quickly restore and access data in the event of corruption or disaster.
- Recommend Efficiency Improvements/Cost-Reducing Strategies
As we work to develop your technology plan, we will be able to suggest cost-saving strategies and recommend changes to your current infrastructure that will also result in improved efficiency.
- Prepare End-Of-Life Equipment Upgrade/Replacement Plan
In many cases, replacing aging equipment actually helps reduce your costs. It is more economical to replace aging workstations than to continue to upgrade or maintain them, when actual physical labor costs are recognized, along with the cost of replacement parts.
- Implement a Scheduled Maintenance Program
Scheduled maintenance should be a part of any organization’s technology plan. At a minimum, regular maintenance; when performed properly, will maintain service pack levels and critical updates on all equipment, and ensure that hardware and data fault-tolerance procedures are being properly maintained. A good maintenance program will also include remote network monitoring, providing economical 24x7x365 real-time analysis of all of your critical devices and services.
- Develop a Disaster Recovery Plan
It’s never too early to address disaster recovery. We will help you develop a comprehensive disaster recovery plan that you can implement immediately, to get your organization up and running as quickly as possible in the event of disaster, service interruption or catastrophic failure to your environment.
- Prioritize Technology Improvements in Phases
We will schedule implementation of your technology plan in phases tailored to meet your organization’s forecasting and budgetary requirements, starting with your highest priorities first.
- Implement Change
We will successfully implement each phase of your technology plan in order for you to achieve your technology goals.
- Evaluate and Revise
Your technology plan will be evaluated and revised throughout each phase of implementation, in order to insure the successful achievement of your technology goals.
We deliver proactive maintenance services through flat-rate Managed IT Services.
Designed to reduce your costs, increase your productivity and mitigate your business risks, we partner with you as your Virtual IT Department, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a managed services technology plan that aligns with your long-term business goals.
We become an extension of your business, and true partner. Because our service plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship. This fuels our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true partner should.
Ask about our flat-rate Managed IT Services in Baltimore, Delaware, Washington, and Northern Virginia, and Pennsylvania and surrounding cities today!
Intrusion, hacking and electronic theft attempts against businesses of all types and sizes are increasing exponentially.
Our Network Security Services cost-effectively protect and maintain the security of your network, assets and data against external attack, providing you peace of mind.
We offer a wide range of security services to organizations of all sizes that protect your entire network, safeguarding the perimeter, critical internal assets, data, remote users, customers and partners. Our services help you comply with GLBA, PCI, SOX and HIPAA requirements.
Our Network Security Services mitigate risks before they reach your network, and reduce security costs and complexity.
Our Service Desk personnel are certified to support all of your Server, Desktop and Laptop Operating Systems, Tablets, Smartphones, Productivity Applications and Network Hardware.
Need Help Now? Our Service Desk is the Answer – Just Pick Up the Phone.
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Whether you are located in Baltimore, Delaware, Washington, and Northern Virginia, and Pennsylvania and surrounding cities or elsewhere, our Service Desk is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.